We are Malaysia’s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

Job Responsibilities:

• Provide explanation and consultancy services to customer about credit report and any information related to the Company.

• Attend to enquiries about products and solutions

• Assist customer with registration and credit report checking.

• Maintaining a positive, empathetic and professional attitude towards customer.

• Customer-centric, willing to go to the extra mile to optimize customer experience.

• Pleasant personality with good interpersonal & communication skills.

• Perform basic administration and data entry into Salesforce to record daily activities.

• Manage and ensure Service Center is presentable.

• Handling email, inbound and outbound call on customer’s enquiries about the ETR record.

• Provide support on business compliance matters in accordance to the Company’s business compliance framework.

Job Requirements:

• Candidate must possess at least SPM level or above in any related field. Fresh graduates are encouraged to apply. (Training will be provided)

• Self-starter and able to work independently with minimum supervision.

• Ability to present, persuade and communicate effectively.

• Proficient in written and spoken English and Bahasa Malaysia. Mandarin and/or Tamil is an added advantage.

• Computer literate and data entry skills.

• Possess own transport.

• Full-time position available.

  Employment Type:  Permanent

  Spoken Language:  Malay, English

  Written Language:  Malay, English

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