POSITION: BUSINESS DEVELOPMENT OFFICER (NATIONWIDE)
ROLE OVERVIEW:
The Business Development Officer (BDO) plays a
front-line sales role in driving the adoption of CTOS’s proprietary risk
management solutions among business users. This position is highly
sales-driven, with a strong focus on customer acquisition, revenue generation,
and pipeline growth. Success in this role is measured by the ability to
consistently meet and exceed sales targets through effective prospecting,
relationship-building, and deal conversion.
KEY RESPONSIBILITIES:
- Promote
products or services to customers and negotiates contracts with the aim of
maximizing revenue
- Increase
sales opportunities, improve market position and maximize organization
growth
- Identify
business opportunities by identifying prospects, evaluating their position in
the industry, researching and analysing sales options
- Sell
products by establishing contact and developing relationships with prospects,
recommending solutions. Present the product or service favourably and in a
structured professional way.
- Negotiate
and close deals, handle complaints or objections.
- Maintain
relationships with clients by providing support, information and guidance,
researching and recommending new opportunities and service improvements.
- Build
networks and spheres of influence in order to grow prospects lists
- Maintain
reports by collecting and updating data in line with organization
standards.
- Maintain
and improve professional, selling skills and technical knowledge through
organization development roadmap
- Review
own performance and aim at exceeding set targets
- Contributes
to team effort by accomplishing related results as needed.
JOB REQUIREMENTS:
Work Experiences
- Candidates with 1 year of sales experience preferred – SME sales experience will be an added advantage.
- Fresh graduates with diploma / degrees are also encouraged to apply.
Skills & Competencies
- Highly self-motivated, strong interpersonal and Communication skills.
- Results oriented, self-driven, persuasive, persistent and resourceful.
- Able to work in a team as well as independently.
- Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients.
- Possess own transport.
- This position is required to Travel and perform Outdoor Sales.
POSITION: CUSTOMER SUCCESS (HEAD OFFICE)
ROLE OVERVIEW:
This role plays a crucial role in ensuring customers
achieve their desired outcomes using a company's products or services. This
position focuses on relationship management, customer retention, and business
growth by proactively engaging with clients, addressing their challenges, and
providing strategic solutions.
KEY
RESPONSIBILITIES:
Customer
Onboarding
- Guide new customers through the onboarding process,
ensuring a smooth and positive experience.
- Provide product training and orientation to help
customers maximize the value of our offerings.
Relationship
Building:
- Regularly check in with customers to understand their
evolving needs and challenges.
- Establish and maintain strong strategic relationships
with key stakeholders within client organizations
Customer
Feedback & Insights:
- Gather customer feedback and share insights with
product, sales, and marketing teams for enhancement or improvement.
Account
Management:
- Proactively monitor customer accounts to identify
potential issues and address them promptly.
- Encourage satisfied customers on other promotional
activities.
- Develop a deep understanding of our products or services
and stay updated with customers on new features and enhancements.
Customer
Support & Issue Resolution:
·
Address customer concerns, provide solutions, and
coordinate with internal teams to resolve issues.
Retention
& Growth:
- Work towards customer retention to secure existing based
client’s revenue.
- Identify upselling and cross-sell opportunities to drive
business growth with any products and services available by company.
- Solutions & Consultative Sales methodology to
address customer pain points and Value-Based Engagement.
Cross-Team
Collaboration
- Work closely with sales, products, marketing and other
relevant teams to enhances offerings, achieve customer desire goals, and
resolves challenges.
JOB REQUIREMENTS:
Qualifications
- Bachelor’s Degree or Diploma
in IT, Computer Science, Business, Management, or related field (or equivalent
professional qualification).
Work
Experience
- 3+ years of experience in
Corporate Sales, Customer Success, Account Management, or Consultative Sales
roles in the SaaS industry. (Other skilled individuals with relevant experience
may also apply.)
Skills
& Competencies
- Possess a valid driving
license and own vehicle.
- Fluency in written and spoken
English, Bahasa Malaysia, and Mandarin.
- Strong communication,
negotiation, collaboration, and relationship-building abilities.
- Excellent problem-solving and
analytical thinking skills.
- Ability to analyze customer
data and provide strategic recommendations.
- Proficiency in CRM software,
data analytics tools, and customer support platforms.
- Disciplined, positive
attitude, and ability to multitask.
- Outgoing, enthusiastic, and
creative in problem-solving.
- Demonstrates a desire for
continuous learning and improvement.