We are Malaysia’s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

Job Description :

The Key Account Manager (KAM) is accountable for delivering a broad and deep relationship with our key accounts, ensuring a longer term strategic partnership is maintained. The role requires a strongly motivated individual that can meet customer’s expectations and be able to take a hands-on approach to problem solving by using their initiative and available resources to provide customer proposals and solutions. The role’s key metric is sales contribution and KAMs aim to increase market share via penetration of new ACs as well as upselling to existing clients. The KAM is also required to build/ expand internal teaming with various support functions/ departments in order to maximise overall Customer Experience. A positive working attitude to dealing with internal/ external parties and the ability to work under pressure whilst maintaining work priorities are key.

Key Accountabilities:

• Develop an intimate understanding of the client’s business with a view to identifying/ pursuing new business opportunities across the organisation
• Analyse usage patterns and proactively identify new opportunities to further develop the account
• Identify and engage key stakeholders within the client organisation
• Builds/ manages/ enhances relationships at all levels across the client organisation
• Works closely with internal product team(s) to identify/ build innovative solutions within existing solution portfolio
• Provides strategic feedback so as to enable ongoing enhancements of existing products/ development of new solutions
• Formulating/ maintaining Account Plans which includes key components such as overall AC strategy, business outlook, relationship plan/ matrix, and key activities/ actions, etc
• Monthly financial reporting of business outlook
• Manage/ coordinate activities with post-sale support teams to resolve outstanding customer issues

• Excellent communication and listening skills
• A strong commercial knowledge/ awareness to garner credibility and influence among senior business leaders and identify investment opportunities
• At least five years’ experience of B2B account management in a highly commercial environment, with evidence of network and account development
• A proven sales track record with a preference in solution selling
• Experienced and skilled negotiator, able to influence a wide range of organisations at the most senior level
• The ability to explain complex information clearly and simply
• Good sales and negotiation skills
• An interest in financial products and markets
• Good mathematical and computer skills
• Plenty of drive, initiative and motivation
• An independent and successful contributor
• The ability to analyse and research information
• Experienced in banking, knowledge in Government Linked Company are preferred

  Employment Type:  Permanent

  Spoken Language:  Malay, English

  Written Language:  Malay, English

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