Key Account Manager

We are Malaysia’s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

ROLE OVERVIEW

This role is responsible for developing and growing strategic client relationships by gaining a deep understanding of clients’ business needs and identifying opportunities to expand and enhance the partnership. The role focuses on driving account growth through proactive analysis of client usage, stakeholder engagement, and close collaboration with internal teams to deliver value-driven solutions. It also ensures effective account planning, financial oversight, and coordination with post-sales support to maintain high levels of client satisfaction and long-term business success.

KEY RESPONSIBILITIES

· Develop an intimate understanding of the client’s business with a view to identifying/ pursuing new business opportunities across the organisation.
· Analyse usage patterns and proactively identify new opportunities to further develop the account.
· Identify and engage key stakeholders within the client organisation.
· Builds/ manages/ enhances relationships at all levels across the client organisation.
· Works closely with internal product team(s) to identify/ build innovative solutions within existing solution portfolio.
· Provides strategic feedback so as to enable ongoing enhancements of existing products/ development of new solutions.
· Formulating/ maintaining Account Plans which includes key components such as overall AC strategy, business outlook, relationship plan/ matrix, and key activities/ actions, etc.
· Monthly financial reporting of business outlook
· Manage/ coordinate activities with post-sale support teams to resolve outstanding customer issues.

WHAT DOES IT TAKE TO BE SUCCESSFUL

Qualifications

· Bachelor’s Degree in Business Management, Marketing, Finance, or any other related field.

Work Experience

· 5 years+ of experience in B2B account management in a highly commercial environment, with evidence of network and account development
· A proven sales track record with a preference in solution selling.
· Experienced and skilled negotiator, able to influence a wide range of organisations at the most senior level.

Skills & Competencies

· Excellent Communication and listening skills.

· A strong commercial knowledge/ awareness to garner credibility and influence among senior business leaders and identify investment opportunities.

· The ability to explain complex information clearly and simply.

· Good sales and negotiation skills.

· An interest in financial products and markets