Overall
Responsibilities
- To be
responsible for system administration in CTOS
- To install,
configure, support and patching operating system for Windows.
- To setup
system parameters and configurations based on best practices ensuring
environment is secured.
- To
administer (which include upgrade/migration) all existing systems as needed
to ensure secure, reliable and stable operation of the systems
- To perform
troubleshooting services to isolate, diagnose and fix problems related to
system
- To ensure
backup completion and restoration test.
- To develop
capacity plans for all systems
- To perform
performance tuning and recommend application tuning where applicable
Quality Assurance
- To
evaluate and determine if system patches and fixes for software
compatibility, response time degradation, system crashes and other system
operational problems
Documentation
- To
maintain an accurate record reflecting the current and historical system
parameter and configuration setting (which will include system patches and
fixes) including justifications for these settings and the configuration
option decision making process
- To
maintain the backup and recovery procedures for all systems
- To
maintain the capacity plans for all systems
Management Reporting
- To provide
report on system incidents (temporary fix and permanent fix)
- To provide
statistic on the systems performance i.e. system load, response time and
available disk space
- To notify
management about potential problems associated with the systems Compliance
- To ensure
security procedures and audit requirements at adhered to at all times
- To escort
and supervise all 3rd party computer service personnel who are
attending to a service call and required to be in the Data Centre facility
- To comply
with BAFIA – Section 97(1) – Banking Secrecy whereby staff are prohibited
from giving, producing, divulging, revealing, publishing or otherwise
disclose, to any person, or make a record for any person, of any information
or document whatsoever relating to affairs or account of customer
- To participate
in Infrastructure
- Disaster Recovery
- Execution of planned DR with the
business
- To participate
in Change management
- Participate in scheduled change and
emergency change processes
- Managing infrastructure
change