Executive, Customer Success

We are Malaysia’s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

What you are expected to do:

Customer Onboarding:

- Guide new customers through the onboarding process, ensuring a smooth and positive experience.

- Provide product training and orientation to help customers maximize the value of our offerings.


Relationship Building:

- Regularly check in with customers to understand their evolving needs and challenges.

- Establish and maintain strong strategic relationships with key stakeholders within client organizations

Customer Feedback & Insights:

- Gather customer feedback and share insights with product, sales, and marketing teams for enhancement or improvement.

Account Management:

- Proactively monitor customer accounts to identify potential issues and address them promptly.

- Encourage satisfied customers on other promotional activities.

- Develop a deep understanding of our products or services and stay updated with customers on new features and enhancements.

Customer Support & Issue Resolution:

- Address customer concerns, provide solutions, and coordinate with internal teams to resolve issues.

Retention & Growth:

- Work towards customer retention to secure existing based client’s revenue.

- Identify upselling and cross-sell opportunities to drive business growth with any products and services available by company.

- Solutions & Consultative Sales methodology to address customer pain points and Value-Based Engagement.

Cross-Team Collaboration
- Work closely with sales, products, marketing and other relevant teams to enhances offerings, achieve customer desire goals, and resolves challenges.